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Business Processes

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Business Processes

Data is displayed for the academic year: 2025./2026.

Course Description

Contemporary ICT is used for the construction of information systems that support the core business processes of an organization. Business processes are therefore the focus of business professionals, practitioners and scholars who are engaged in the development of information systems. Projects that have a purpose of operational excellence and improvement include the support of modern ICT, a wide range of managerial activities and the scientific methods gathered in popular approaches of business process improvement (BPI), Business Process reengineering (BPR) or business process modeling (BPM). A common feature of all these approaches is the technique and paradigms of business process modeling and evaluating the effects of improvement, before accessing their implementation. During this course students will learn how to model business processes in the organization, thereby anticipating the potential of modern ICT, and how to apply methods of BPR and BPM to achieve business excellence. Theoretical knowledge will be applied to several case studies and practical skills students will complement the use of modern tools for computer aided modeling of business processes. Knowledge gained in this course will enable graduates to work as business analysts, managers, planners of strategic development in organizations, development experts for planning and implementation of contemporary ICT and consultants for business excellence, the development of the IS and modern forms of business.

Study Programmes

undergraduate
Military Leadership and Management - study
(6. semester)

Learning Outcomes

  1. Assemble a process model
  2. Use of templates in modelling complex business processes
  3. Use of contemporary software tools bor BPM
  4. Describe a Business process in accordance with BPMN
  5. Compose the most important parameters of the business process (duration, required resources, bottlenecks) for using simulations on the model of the process
  6. Describe Business process architecture and structure determination and definition of roles and participants in process execution
  7. Identify business processes
  8. Apply the complete set of symbols for BPM
  9. Apply logical concepts BPM, such as sequence, event, decision making
  10. Apply logical concepts BPM, such as inclusive and exclusively for branching and merging

Forms of Teaching

Lectures

Lectures are held on schedule, materials will be available in electronic form.

Seminars and workshops

At the seminars case studies will be presented as well as samples of exercises and projects. Students will be also presenting their work on the projects.

Exercises

During exercises, students are going to: - learn the basics of working with software tools for process modeling and - develop their own models.

Partial e-learning

Teaching materials will be available in electronic form.

Independent assignments

Students will work in teams of three students on their project related to a selected set of processes. The project includes models made in the selected programming tool.

Work with mentor

Subject teachers will mentor students during the development of their projects.

Other

Working in project teams.

Week by Week Schedule

  1. Lectures: Reasons for change and improvement of business processes Seminar: Exercise 1 - Creating a Resource Exercises: Introduction of the range of expected projects
  2. Lectures: Principles of business process modeling Seminar: Exercise 2 - Creating business content Exercises: Determination of project teams and project themes
  3. Lectures: Generic process models of organizations Seminar: Exercise 3: Creating a process model AS IS Exercises: Project presentations - 1st phase As Is Models
  4. Lectures: Generic process models of organizations Seminar: Exercise 4: Creating a process model TO BE Exercises: Project presentations - 1st phase As Is Models
  5. Lectures: Basic methods and techniques for business process modeling Seminar: Exercise 5: Simulation of the process model Exercises: Project presentations - 1 stphase As Is Models
  6. Lectures: Basic methods and techniques for business process modeling Seminar: Exercise 6: Global and local elements of the model Exercises: Project presentations - 2nd phase To Be Models
  7. Lectures: Advanced techniques for business process modeling Seminar: Exercise 7: Application of gateways, branching and merging Exercises: Project presentations - 2nd phase To Be Models
  8. Lectures: Advanced techniques for business process modeling Seminar: Exercise 8: Implementation of control and return flows Exercises: Project presentations - 2nd phase To Be Models
  9. Lectures: Verification and evaluation of business process models Seminar: Exercise 9: Implementation of loops Exercises: Project presentations - 2nd phase To Be Models
  10. Lectures: Verification and evaluation of business process models Seminar: Exercise 10: Application of special types of events Exercises: Project presentations - 2nd phase To Be Models
  11. Lectures: Reference Models Seminar: Exercise 11: Simulation settings Part 1 Exercises: Project presentations - 3rd phase Simulation, impact assessment and feasibility
  12. Lectures: Reference Models Seminar: Exercise 11: Simulation settings Part 2 Exercises: Project presentations - 3rd phase Simulation, impact assessment and feasibility
  13. Lectures: Reference Models Seminar: Exercise 13: Simulation settings and application of Simulation - Creating a report on simulation results Exercises: Project presentations - 3rd phase Simulation, impact assessment and feasibility
  14. Lectures: Implementation of business processes reengieering Seminar: Exercise 14: Implementation planning, impact assessment and feasibility Exercises: Project presentations - 3rd phase Simulation, impact assessment and feasibility
  15. Lectures: Implementation of business processes reengieering Seminar: Exercise 15: Questions and review of project documentation Exercises: Project presentations - 3rd phase Simulation, impact assessment and feasibility

Literature

(.), Materijali dostupni na sustavu za e-učenje,
(.), White, S.A.; Miers, D. BPMN modeling and reference guide: understanding and using BPMN. Future Strategies, Lighthouse, 2008.,
Dumas, M., La Rosa, M., Mendling, J., Reijers, H. (2013.), Fundamentals of Business Process Management, Springer

For students

General

ID 282237
  Summer semester
4.0 ECTS
L1 English Level
L2 e-Learning
30 Lectures
15 Seminar
15 Exercises

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